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  • Answer count
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  • First answer
    September 19, 2013
  • Last answer
    September 20, 2014
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Francois's Answers
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Get fit while you sit with ergonomic support for a healthier back
 

I took my chair from work to home, and lost the bolts that hold the back to the chair, what is the size of the bolts so I can replace them?

Top 10 Contributor
Top 10 Contributor
We do not have the exact dimensions as it is a proprietary design but please reach out to us at 1-877-989-6321 or customerservce@gaiam.com to provide your address and we might be able to get you some replacement bolts so you can continue enjoying your chair.
1 month, 1 week ago
by
Francois
Gaiam
 
 ShouldersBack Lite Weight Black
ShouldersBack Lite Weight Black
Improves posture and prevents neck and back pain.
 

Is it too tight under the arms?

I have issues with swelling in my underarm.  Is this product too tightly fitting under the arms?
Top 10 Contributor
Top 10 Contributor
There should be no swelling associated with the use of the ShouldersBack. We recommend that you loosen the straps if at all possible or try it out in a bigger size.
1 month, 1 week ago
by
Francois
Gaiam
 
Get fit while you sit with ergonomic support for a healthier back
 

Will the chair fit under a lowered tier keyboard

The keyboard for my computer at work does not sit on the desk, it is attached under the top of desk and is about 4" lower than the desk itself
Top 10 Contributor
Top 10 Contributor
The seating height for the chair is about 25 inches. We hope this helps with your decision.
1 month, 1 week ago
by
Francois
Gaiam
 

Just bought the balance ball kit but DVD is damaged and will not play how do I get it exchanged for a new DVD?

Starts the intro but not wanting to play the exercises or if does starts then stalls.
Top 10 Contributor
Top 10 Contributor
We are sorry to hear that. We will be happy to exchange the DVD for you. For customer service, please contact us via email at customerservice@gaiam.com or if more convenient via phone at 1-877-989-6321
1 month, 1 week ago
by
Francois
Gaiam
 
Ergonomic support for improved posture meets elegant, European styling. <p></p> <p>Due to high demand this item is currently unavailable.&nbsp;For more active sitting options try our <a href="http://www.gaiam.com/balance-ball-chair/95-1004_2.html?">Classic Balance Ball Chair</a> or <a href="http://www.gaiam.com/custom-fit-balance-ball-chair/05-57904.html?">Custom Fit Balance Ball Chair</a> now.&nbsp;</p> <p>&nbsp;</p>
 

Color

Are you ever going to make it in something else other than this horrible black color?
Top 10 Contributor
Top 10 Contributor
We appreciate your feedback. We are always considering new colors to refresh our products. Do you have a specific color in mind?
You should note that we do have other 52 cm balls available : http://www.gaiam.com/balance-ball-chair-ball/95-1472.html?start=5&cgid=4010100
1 month, 1 week ago
by
Francois
Gaiam
 
Ergonomic support for improved posture meets elegant, European styling. <p></p> <p>Due to high demand this item is currently unavailable.&nbsp;For more active sitting options try our <a href="http://www.gaiam.com/balance-ball-chair/95-1004_2.html?">Classic Balance Ball Chair</a> or <a href="http://www.gaiam.com/custom-fit-balance-ball-chair/05-57904.html?">Custom Fit Balance Ball Chair</a> now.&nbsp;</p> <p>&nbsp;</p>
 

Is the height adjustable?

Is the height of the base adjustable or is that only with the custom fit chair? I'm 5' 1" and afraid this might not be high enough. Thanks!
Best Answer
BEST ANSWER
Top 10 Contributor
Top 10 Contributor
The height of the base for the Premium Balance Ball Chair is not adjustable. The seating height though would be about 25 inches. You can simply try out the chair when it is available and take advantage of our 100% satisfaction guarantee if it does not work out for you. You can read more about our returns/exchange process at www.gaiam.com/returns
1 month, 1 week ago
by
Francois
Gaiam
 
Get fit while you sit with ergonomic support for a healthier back
 

Will the color purple be available anytime soon for the Classic balance ball chair?

I would like to purchase this chair while on sale, but the color purple doesn't seem to be available.  Please advise if it will be.
Top 10 Contributor
Top 10 Contributor
Stay tuned. We always try to bring new exciting colors for our products. We expect some purple balls towards the end of October 2014. At this time though, we are not accepting pre-sale orders.
1 month, 1 week ago
by
Francois
Gaiam
 
Get fit while you sit with ergonomic support for a healthier back
 

can the ball be removed and used for exercises?

Top 10 Contributor
Top 10 Contributor
Yes! The ball can indeed be removed and used as an exercise ball. Please reach out to us at customerservice@gaiam.com or 1-877-989-6321 if you are looking for tips on how to exercise with a balance ball.
1 month, 1 week ago
by
Francois
Gaiam
 
 Jadience Detox Kit
Jadience Detox Kit
Blends ancient healing wisdom with modern science
 

Does this detox kit contain any caffeine

Top 10 Contributor
Top 10 Contributor
Caffeine is not a listed ingredient of the detox kit. For your convenience, here is a list of all ingredients:

Total Body Detox Soak:
Ingredients: Herbal Extract: (Burdock Root, Cortex Moutan, Ledebouriella, Mulberry Bark, Stephania, Asparagus Tuber, Angelica, Poria Cocos, Astragulus, Chinese Foxglove Root, Fructus Corni Officinalis, Sophora, Ginseng, Clematidis, Longan, Inula, Licorice Root) Green Tea Extract (Camellia Sinensis), Caprylyl Glycol, Natural Lavender Fragrance, Potassium Sorbate, Bergamot, Jade Powder

Detox Formula:
Herbal Extracts: (Burdock Root, Dandelion Root, Huang Qi, Ginseng, Chinese Foxglove Root, Magnolia Vine Fruit, Angelica, Szechwan Lovage Root, Ginger, Cinnamon, Fructus Lycii, Jujube, Licorice Root) Potassium Sorbate, Green Tea Extract (Camellia Sinensis), Canadian White Honey, Royal Jelly

Detox Patch:
Herbal Grains: Rhizoma Corydalis, Rhizoma Coptidis, Rhizoma Cyperi, Astragalus, Herba Asari, Rhizoma Chuanxiong, Rhizoma Gastrodiae, Licorice Root, Radix Saussurea Seu Inulae, Salviae Officinalis, Cortex Moutan, and Jade Powder.
8 months ago
by
Francois
Gaiam
 

How stable is bamboo screen?

How wide can it roll out before it becomes less stable? Does it work well on carpet?
Top 10 Contributor
Top 10 Contributor
The Bamboo screen is quite stable and can be used on carpets too. It can be rolled out to a width of about 72 to 80 inches. Beyond this it becomes less and less stable. Not recommended if you have kids or pets who might run into the screen.
8 months ago
by
Francois
Gaiam