I purchased this composter in December 2010 and began using it in May 2011.
While turning the composter 2 weeks ago, the drum almost fell out on the end where you unscrew the cap to get the finished product.
I hadn't notice it, but the end supports had warped over the past year.
I called Gaiam and they sent me a new one.
I live in upstate NY where our temps can drop to -45 in the winter. I think the extreme temps of our weather contributed to this event.
Gaiam replaced the composter, no questions asked! I am going to move the composter where it will only be exposed to the sun the last 2-3 hours of the day. Maybe we'll pull it into the garage in the winter as well.
I do like this composter and the convenience of being able to add to it year round. I hope moving will keep it from warping again.